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REFUND POLICY

Last updated: March 13, 2026

1.

DIGITAL CONTENT ACCESSIBILITY

MAAI provides digital content and instant AI-powered services. By purchasing a 24-hour pass, 7-day pass, or 1-month access option (one-time or recurring), you explicitly request and consent to the immediate delivery of the service.

2.

NO-REFUND POLICY

In accordance with European Union consumer protection laws for digital products, once the digital service has been accessed, the license activated, or the access timer has started, the purchase is considered final and non-refundable.

  • We do not offer refunds for "change of mind" or because the user no longer needs the service after passing an exam.
  • We do not offer pro-rated refunds for unused portions of a 7-day pass, a 1-month one-time pass, or an already-started recurring monthly billing period.
3.

TECHNICAL ISSUES & EXCEPTIONS

We strive for 99.9% uptime. However, we may consider a refund or a "time-extension" on your pass under the following exceptional circumstances:

  • Total System Failure: If the MAAI platform is completely inaccessible due to a verified internal server error for a continuous period of more than 12 hours.
  • Duplicate Purchase: If our system accidentally charges you twice for the same pass due to a technical glitch.
4.

NON-REFUNDABLE SCENARIOS

Refunds will NOT be granted in the following cases:

  • Account Ban: Your account is terminated for violating our Terms of Service (e.g., account sharing, scraping, or botting).
  • AI Hallucinations: You are dissatisfied with the specific answers provided by the AI (as AI is an "As-Is" educational aid).
  • Connectivity Issues: Your ship’s internet, personal VPN, or corporate firewall prevents the browser extension from working. It is the user's responsibility to ensure a stable internet connection.
  • Exam Failure: Failure to pass a maritime examination does not constitute a ground for a refund.
5.

HOW TO REQUEST A REVIEW

If you believe you qualify for a refund under Section 3, you must contact us at contact@martest.es within 48 hours of the incident. Please include:

  • Your account email.
  • Transaction ID (from Stripe).
  • Screenshots or evidence of the technical failure.
6.

DISPUTES & CHARGEBACKS

We encourage users to contact us directly to resolve any issues. Fraudulent chargebacks (claiming you didn't receive the service when our logs show active usage) will result in a permanent ban and the information will be shared with payment processors.